FAQs - Frequently Asked Questions

What ingredients are in your products? 

We pride ourselves in using natural key ingredients in our products. The full ingredient list for each of our products can be found on the product page under the "Ingredients" tab. 

What is your Return & Exchange Policy? 

As a safety measure during the pandemic, items cannot be exchanged at this time. If you receive the wrong item or a defective item please contact us immediately so that we can evaluate the issue and make it right. Please see our Refund Policy for more information. 

Are gift cards available for purchase? 

Yes, please see our Gift Cards page to purchase.

How do I update or cancel my order? 

Please email us at info@journeenaturelle.com for any questions about your order. 

What forms of payment do you accept? 
We accept several forms of payment including major credit cards, Apple Pay, Google Pay, PayPal and Venmo. All of the payments we accept are listed in the footer at the bottom of all pages on the website. 

Do you do custom orders? 
We fulfill special orders on a limited basis. Please contact info@journeenaturelle.com for more information about special ordering.

Do you offer bulk or wholesale pricing?
Yes, we offer special wholesale and bulk pricing on a limited basis. Please contact info@journeenaturelle.com for more information. 

How can I get coupons or discount codes? 
We feature promotions year round. To be notified about coupons and special offers, please subscribe to our email list. 

Can I shop your products in person? 
Journee Naturelle products are currently offered exclusively online. Subscribe to our email list to be notified of special in-person vendor and pop-up events. 

I am experiencing an allergic reaction.
If you believe one of our products is causing you to experience an allergic reaction, discontinue using it immediately and contact a medical professional.

Do you ship internationally?
We currently offer shipping within the United States only. See our Shipping Policy for more information.

My package shows it has been delivered, but I have not received it.

Please check the tracking information for your package. If your order shows as not shipped please reach out to us at info@journeenaturelle.com for a status. We are not responsible for tracking orders that have been marked as delivered by the carrier. See our Shipping Policy for more information.